FAQs

Frequently Asked Questions

Where does Footivo ship?

Footivo currently ships footwear orders within the United States only.

How much does shipping cost?

Standard shipping is free on all orders.

How long does order processing take?

Orders are processed within 1–3 business days.

How long does delivery take?

Estimated delivery is 5–11 business days after order processing.

Which shipping carriers does Footivo use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available shipping carriers.

What is the order cutoff time?

The cart cutoff time is 5:00 PM New York time.

What payment methods do you accept?

Footivo accepts:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All transactions are processed in USD ($).

Can I return my order?

Eligible products may be returned within 30 business days.

Customers are responsible for return shipping costs.

Is an unboxing video required for a return?

Yes. An uncut unboxing video clearly showing the product and the issue is required for return requests. If Footivo does not receive the required uncut unboxing video, the return request may not be accepted.

Which products cannot be returned?

The following products are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with the original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.

  • Products with stains, odors, smoke smell, pet hair, or visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance, final sale, or items marked as "Non-Returnable", unless they are defective, damaged, or incorrectly shipped.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the eligible return period has expired.

  • Products returned with missing parts or components that were included at the time of delivery.

  • Items returned without prior return authorization, where applicable.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How will I receive my refund?

Eligible refunds are issued to the original payment method.

How long does a refund take?

Refunds are processed within 5–10 business days after the returned product has been received and reviewed.

Where should I send an approved return?

Approved returns should be sent to:

Footivo
520 N River St
Hailey, ID 83333
United States

How can I contact Footivo?

You can contact us at:

Email: support@footivo.shop
Phone: +1 208831-2159

Support Hours: 24/7 via support email