Terms of service

Welcome to Footivo. These Terms of Service govern your use of the Footivo website, https://www.footivo.shop/, and your purchases from our store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Footivo

Footivo is an online store offering footwear to customers in the United States.

Business Name: Footivo
Address: 520 N River St, Hailey, ID 83333, United States
Email: support@footivo.shop
Phone: +1 208831-2159

2. Website Use

You agree to use the Footivo website for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not use the website to engage in fraudulent, unlawful, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to provide accurate product descriptions and information. Product availability, descriptions, and other details may change when necessary.

If a product is unavailable after you place an order, we will contact you regarding the order.

4. Orders and Payment

Orders may be placed through our website using the payment methods available at checkout.

We accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All prices and transactions are processed in USD ($).

The cart cutoff time is 5:00 PM New York time.

5. Order Processing and Shipping

Orders are generally processed within 1–3 business days.

Estimated delivery time is 5–11 business days after processing.

Standard shipping is free on all orders.

We currently ship to the United States only.

Orders may be delivered through USPS, UPS, FedEx, DHL, or other shipping carriers, depending on the order and delivery requirements.

Delivery estimates are provided for general guidance and may vary.

6. Returns and Refunds

Eligible returns may be requested within 30 business days.

Customers are responsible for return shipping costs.

An uncut unboxing video clearly showing the product and the issue is required for return requests. If we do not receive the required uncut unboxing video, the return request may not be accepted.

Products must meet the applicable return requirements to qualify for a refund.

Products that are not eligible for return include:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with the original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.

  • Products with stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance, final sale, or items marked as "Non-Returnable", unless they are defective, damaged, or incorrectly shipped.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the eligible return period has expired.

  • Products returned with missing parts or components that were included at the time of delivery.

  • Items returned without prior return authorization, where applicable.

Approved returns should be sent to:

Footivo
520 N River St
Hailey, ID 83333
United States

Eligible refunds are issued to the original payment method. Refunds are processed within 5–10 business days after the returned product has been received and reviewed.

7. Intellectual Property

The content available on the Footivo website, including text, images, graphics, logos, product information, and other materials, may not be copied, reproduced, modified, or used without appropriate authorization.

8. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect and use information through our website and services.

9. Changes to These Terms

We may update these Terms of Service when necessary. Any updated terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after an update means you agree to the updated Terms of Service.

10. Contact Us

If you have questions about these Terms of Service, please contact us:

Footivo
520 N River St
Hailey, ID 83333
United States

Email: support@footivo.shop
Phone: +1 208831-2159

Support Hours: 24/7 via support email