Refund policy

At Footivo, we want you to be satisfied with your purchase. If you need to return an eligible product, please review the requirements below.

Return Window

We accept eligible returns within 30 business days of delivery.

Customers are responsible for the cost of return shipping.

Return Requirements

To be eligible for a return, the product must meet the applicable return requirements. We require an uncut unboxing video clearly showing the product and the issue for all return requests. If we do not receive the required uncut unboxing video, the return request may not be accepted.

Products must be returned in their original condition and with all original packaging, components, and included items.

Products Not Eligible for Return

The following products are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with the original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without the accessories, manuals, free gifts, or other components included with the original purchase.

  • Products with stains, odors, smoke smell, pet hair, or any visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance, final sale, or items marked as "Non-Returnable", unless they are defective, damaged, or incorrectly shipped.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the eligible return period has expired.

  • Products returned with missing parts or components that were included at the time of delivery.

  • Items returned without prior return authorization, where applicable.

  • Products for which we do not receive an uncut unboxing video clearly showing the product and the issue.

Return Address

Approved returns should be sent to:

Footivo
520 N River St
Hailey, ID 83333
United States

Customers are responsible for return shipping costs.

Refunds

Once the returned product has been received and reviewed, eligible refunds are issued to the original payment method.

Refunds are processed within 5–10 business days.

The time it takes for the refund to appear in your account may vary depending on your payment provider.

Contact Us

For return and refund assistance, please contact us at:

Email: support@footivo.shop
Phone: +1 208831-2159

Support Hours: 24/7 via support email